Server lags

PepsiCola · 2023-08-19T20:59:40+00:00

Moving the issue from the old thread like advised here: LINK 1 Again, same like in comments: LINK 2 + LINK 3, since 3 days me and several other players (eve...

Server lags

PepsiCola

snowguy

I use cable / wired internet.

As for the jitter, I've measured it and it seems ok / stable.
I've also searched Google for phrases: my modem/router model + jitter / game lags, but nothing found.

I've played right now 6 games in a row on LONDON with many players, while running the other ping tool: WinMTR at the same time, and it says ping to my modem/router is good, below 1 ms : SCREENSHOOT, I don't know where the difference between PingPlotter and WinMTR does come from, and which one shows proper results, anyway I've run one more ping tool and it has confirmed PingPlotter results, so it's 2:1.

By the way, I've also seen on the chat some player saying he is experiencing lags and packet loss, recently I see such players everyday complaining on the chat.

snowguy

It is not the server guys. It has been checked thoroughly and monitored regularly since this topic began.

T3ddy please run the free version of ping plotter or WinMtr to see where the packet loss is coming from.

Pepsi the bulk of your ping problems seem to come from hop 4 and hops 7 & 8. It will be difficult to get this resolved but your only option is to reach out to your ISP to report these problems. Hopefully, you will find a way to reach someone higher up than the local "reboot your modem" type tech support. You can do a whois on the IPs of those hops and sometimes it will give you a tech contact email for those routers. Emailing your updated ping plotter or WinMTR results to those tech contacts may get something to happen but don't expect a reply. They would prioritize packet loss but typically ignore jitter unless they get lots of complaints or it becomes a clue to another problem they are actively solving.

PepsiCola By the way, I've also seen on the chat some player saying he is experiencing lags and packet loss, recently I see such players everyday complaining on the chat.

Internet problems are common it doesn't automatically mean that the server is at fault. The server is in a real data center with a round the clock tech team and thousands of other customers. Issues with the server's networking get noticed and resolved very quickly.

T3ddy

Good evening everyone,

yesterday 1-2 hours after our posts, the packet loss settled down a little again was in the low single digits 2-3%. Tonight it was unfortunately again completely shot up, 13% average peak 28%. By the way, my network is a professional network consisting entirely of Cisco switches. My ping to the router is well under 1ms stable. Now and then it can come in rare cases times to 2ms. It's very noticeable in the game where bullets and shots are simply swallowed up by the server in nothing. The only other problem besides the server itself would be the routing on the part of the provider. However, I had a check up done this afternoon. Everything is in order and green light. I think that the problem lies more with the server itself.

Thanks and greetings

T3ddy

Hi again,

at this moment everything runs perfect!

PepsiCola

T3ddy at this moment everything runs perfect!

And other times not, in general: sometimes good, sometimes bad, but lags occur everyday.

T3ddy

PepsiCola idd. yesterday the lags were back... a bit lower as aspected (5-13%) but still very noticeable.

T3ddy

At the moment server is very very laggy

Nicefu

Everything is smooth here...

PepsiCola

snowguy hop 4 and hops 7 & 8. your only option is to reach out to your ISP to report these problems.

Hops 4 & 7 are in my country, but hop 8 is a hop in London UK, the same city the server is located, it seems that you too should contact and report problems to London's ISP?

snowguy Internet problems are common it doesn't automatically mean that the server is at fault.

I didn't say the cause is the server itself, only that since last 10 days many players from different countires experience big lags while playing on the server, it's definately something more than typical lags which occur from time to time, it might be the hop 8 which is located in London be reposible for a part of the problems, the other part of the lags might be caused by other countries's ISP, but it's hard to believe that all the lags are caused by several different ISP from several different countires having malfunctions at the same time, but on the other side who knows, sometimes shit happens.

snowguy

PepsiCola Hops 4 & 7 are in my country, but hop 8 is a hop in London UK, the same city the server is located, it seems that you too should contact and report problems to London's ISP?

Your ISP is the customer of the retn.net hops. Technically, they would most likely ignore you if you tried to contact them yourself but instead only respond or possibly do something if your ISP contacts them on your behalf. It doesn't hurt to shoot off an email to them with your mtr results if you can find a tech contact for those hops though because it might alert them to a related problem they are currently working on. In time, these things should be automatically fixed by the involved companies but that doesn't always happen. These hops are outside of the london server host's control. Packets from the london server back to you take a completely different route on your side of the connection.

jerc Must be one hub fucking a lot of us up but I'm to lazy to run ping plotter so I could also be completely wrong.

I bet you could download, install, and run WinMtr in less than 5 minutes, no more excuses 🙂
https://sourceforge.net/projects/winmtr/

Until I can get mtr results going both ways from two distinct users showing problems on the same hop that belong to the london server or its ISP they cannot respond with anything fruitful to any tickets I open. I have, of course, already tried from multiple locations to see if I can find a common problematic hop that belongs to them and currently there doesn't seem to be a problem there.

jerc

Must be one hub fucking a lot of us up but I'm to lazy to run ping plotter so I could also be completely wrong.

jerc

I'll run it tonight when I'm home 🏠

jerc

How long do i run this thing?

jerc

Well I ran it for about 15 minutes or so at 3am.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Fios_Quantum_Gateway.fios-router.home - 0 | 1577 | 1577 | 0 | 0 | 5 | 0 |
|lo0-100.BLTMMD-VFTTP-318.verizon-gni.net - 0 | 1576 | 1576 | 0 | 4 | 53 | 2 |
| 100.41.25.28 - 0 | 1577 | 1577 | 2 | 7 | 83 | 19 |
| lag-19.PHLAPAFG-PPR01-CC.ALTER.NET - 100 | 321 | 2 | 0 | 7 | 8 | 7 |
| ae-14.bar4.Philadelphia1.Level3.net - 0 | 1576 | 1576 | 5 | 9 | 58 | 8 |
| ae1.3115.edge7.London1.level3.net - 1 | 1562 | 1558 | 77 | 82 | 122 | 79 |
| 195.50.124.238 - 0 | 1577 | 1577 | 75 | 83 | 179 | 83 |
| ae0.r02.lon03.ien.netarch.akamai.com - 0 | 1576 | 1576 | 79 | 86 | 168 | 84 |
|a23-210-50-25.deploy.static.akamaitechnologies.com - 0 | 1577 | 1577 | 77 | 79 | 119 | 79 |
| No response from host - 100 | 320 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 320 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 320 | 0 | 0 | 0 | 0 | 0 |
| li1520-20.members.linode.com - 0 | 1576 | 1576 | 77 | 82 | 102 | 78 |
|_____________________________________________||||||___|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PepsiCola

jerc

Unreadable crap, better paste also screenshoots next time, I've corrected it : SCREENSHOOT.
Also make sure in WinMTR ==> Options ==> Interval ==> 1.0 sec, for better results.
Reading your results, there are 7 laggy hops: 2, 3, 5, 6, 7, 8, 9. (so many).

jerc

It was a text copy done by the program itself. I had no worries SnowGuy was gonna struggle with it like you Gonzo.

PepsiCola

jerc It was a text copy done by the program itself.

It wasn't just a text, it was a github type table : LINK which is automatically displayed as a table when pasted in a github comment, but the forum here doesn't seem to support it, hence it's dispalyed a as raw text table code which is hardly readable, maybe you should blame authors of WinMTR for not mentioning about it.

jerc I had no worries SnowGuy was gonna struggle with it like you Gonzo.

He and everybody would still need to do the same what I did: to make it more readable before analysing, it's best to keep things clean and readable for everyone and save other people time, especially when expecting a help from others.

PepsiCola

I've played a match right now and just before the end I had pretty nasty lags which lasted a minute or two : SCREENSHOOT
There were some packets lost, including the server's hop?

jerc

Ok so This one i forgot was running while i cut my grass so lets hope my IP isn't blacklisted.

<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>Fios_Quantum_Gateway.fios-router.home</td> <td> 0</td> <td>7086</td> <td>7086</td> <td> 0</td> <td> 0</td> <td> 11</td> <td> 0</td></tr>
<tr><td>lo0-100.BLTMMD-VFTTP-318.verizon-gni.net</td> <td> 0</td> <td>7085</td> <td>7085</td> <td> 0</td> <td> 4</td> <td> 81</td> <td> 1</td></tr>
<tr><td>100.41.25.28</td> <td> 0</td> <td>7085</td> <td>7085</td> <td> 2</td> <td> 6</td> <td> 90</td> <td> 2</td></tr>
<tr><td>No response from host</td> <td> 100</td> <td>1433</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td></tr>
<tr><td>ae-14.bar4.Philadelphia1.Level3.net</td> <td> 1</td> <td>7019</td> <td>7001</td> <td> 5</td> <td> 9</td> <td> 61</td> <td> 8</td></tr>
<tr><td>ae1.3115.edge7.London1.level3.net</td> <td> 1</td> <td>6995</td> <td>6971</td> <td> 76</td> <td> 80</td> <td> 130</td> <td> 80</td></tr>
<tr><td>195.50.124.238</td> <td> 0</td> <td>7086</td> <td>7086</td> <td> 75</td> <td> 85</td> <td> 177</td> <td> 78</td></tr>
<tr><td>ae0.r02.lon03.ien.netarch.akamai.com</td> <td> 0</td> <td>7085</td> <td>7085</td> <td> 78</td> <td> 86</td> <td> 209</td> <td> 83</td></tr>
<tr><td>a23-210-50-25.deploy.static.akamaitechnologies.com</td> <td> 0</td> <td>7085</td> <td>7085</td> <td> 77</td> <td> 86</td> <td> 167</td> <td> 90</td></tr>
<tr><td>No response from host</td> <td> 100</td> <td>1433</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td></tr>
<tr><td>No response from host</td> <td> 100</td> <td>1433</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td></tr>
<tr><td>No response from host</td> <td> 100</td> <td>1433</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td> <td> 0</td></tr>
<tr><td>li1520-20.members.linode.com</td> <td> 1</td> <td>7082</td> <td>7081</td> <td> 0</td> <td> 81</td> <td> 92</td> <td> 79</td></tr>
</table></body></html>

jerc

Damn that looks as long as a Gonzales post. Just fucking with you Gonzo.

snowguy

jerc

It seems you have two separate jitter issues going on. One at verizon close to you and the other overseas starting on level3's network. No wonder you are experiencing bad lag. It's possible that the response Player got from his email to ntt is affecting more than just their network and is also responsible for the issues on level3's as well: https://eatsleeput.com/d/354-sudden-lag-the-last-week-did-a-trace-route

I think your best bet is to try sending an email to verizon with your results just asking that they check into the issue. In the mean time, level3 may automatically fix the problems on the EU side of the connection and/or verizon may reach out to them on your behalf. I would just send the email to swipper@verizon.com unless you are paying for a business class service and then you will get more attention by sending to swipper@verizonbusiness.com Those are the tech contact emails listed for verizon on that number 3 node.

Edit to add additional email addresses they have listed:
OrgTechEmail: jebaraj.kennet@verizon.com
OrgRoutingEmail: jebaraj.kennet@verizon.com

I can't be sure but maybe the OrgRoutingEmail is best for this unless again you are paying for business class service.

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